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Connected Services Technical Support

Providing IT/OT expertise and support for the operations and commissioning of IoT enabled solutions specifically Connected Services, you will work in a hands-on manner with both internal team members and 3rd parties to successful deliver Connected Services value to customers.

Key information

  • Location: United States
  • Business Area: Information Systems
  • Closing Date:

How To Apply

To apply for this position, visit our US career center

We appreciate your interest, however, only candidates selected for interviews will be notified.

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Connected Services Technical Support

Key accountabilities

  • Ensuring the successful design, commissioning, on-boarding, and support of Connected Services installations in the Division
  • Ensuring the Division’s OpCos are aptly supported during pre-sales, sales, and operations of Connected Services solutions and services.
  • Providing full life-cycle level 1 and 2 support for Connected Services Applications.

Key responsibilities

Connected Services Commissioning and Operations

  • Working with the Connected Services Operations organisation to support Connected Services Operations within the Division’s OpCos
  • Supporting and working with Division's OpCos to design commission and support Connected Services at customer sites
  • Provide technical expertise and liaison with 3rd-parties and systems integrators to support the instrumentation / control system/ Edge Gateway / Computer / System design, specification and sourcing

Level 1 and 2 Support

  • Working with the Connected Services Operations organisation to provide level 1 and 2 support to sales activity with business development teams
  • Working with the Connected Services Operations organisation to provide level 1 and 2 support to operate the digital solutions and meet customer support goals
  • Provide level 1 and 2 support to Connected Services experts to support service delivery goals

Relevant experience

  • Proficient in SCADA/ HMI/ Instrumentation/ automation/ IoT solution development/ commissioning/ support, ideally in Iconics environment
  • Proficient in the IT and OT space with development/ commissioning/ support of Process Control Solutions (PLCs/ DCS/ Instrumentation Networks/ IoT) Hardware, Software and Operations
  • Experience developing/ commissioning/ supporting steam or fluid process system applications is a plus

Qualifications, Skills and Competencies

  • Bachelor's degree or equivalent in a Technical Engineering discipline
  • A strong preference for candidates with previous experience commissioning supporting IoT / connected offerings
  • Aptitude and passion to become the Divisional technical authority on IoT and connectivity to industrial automation systems, having a solid understanding of on-premise industrial automation systems (PLC, SCADA, BMS) and how to interface to them for IoT
  • Technical exposure to Field Service and Asset Management platforms and IoT based Connected Services capabilities
  • A passion for technology and customer support; ideally has previous experience providing support in an agile, collaborative manner with customers and internal product, services teams
  • Hands on experience working with edge communication infrastructure 
  • Ability to prioritise workload and trouble-shoot Instrumentation/ controls/ IoT communications and application issues throughout the lifecycle. 
  • Ability to take the initiative, be assertive, whilst remaining customer focused
  • Ability to deliver quality in a fast-paced environment; aptitude for multi-tasking, working to emerging & tight timelines
  • Good organisational, verbal and written communication skills; ability to influence and negotiate
  • A growth mind-set and a willingness to learn
  • Understanding of steam systems and equipment applications is a plus